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Customer Service
 

Why MobiCity?

MobiCity is the premiere destination for unlocked mobile phones. Below are just some of the reasons why -

1. The latest phones first.
MobiCity is generally first to market in Australia for all new release GSM handsets compatible with Australian networks. If you want a new phone that is yet to be released through the networks and conventional stores but is already out overseas, we'll have it in stock and ready to ship months before you can get it on the high street. We also sell the best phones that never make it to Australia, meaning that you never miss out on the best in mobile technology. Our NextG compatible range is exceptional, with versions of the best phones for NextG customers that Telstra never has or never will stock.

2. Online prices, personal service.
Everyone wants to pay less and our online store enables you to get the most competitive pricing without sacrificing quality. On average our stock is 25-60% less than retail and comes backed with our comprehensive 12-month warranty. We have a fast distribution network for the capitals and major regional centres and provide your new phone's IMEI and courier tracking information as soon as the handset ships. We notify you ASAP of any delays and offer healthy discounts, freebies and upgrades for any stock availability issues. With warehouses in Australia, Hong Kong, the UK and USA, we have the reach and experience to get you the quality phone you need at the price you want.

3. The widest range.
Phones in Australia generally have a limited shelf-life. We stock a handset for as long as it is being sold to the market, so if you're favourite phone is out of stock through the Australian distribution channels and still available internationally, odds are that we can still get it for you. If we can't we're more likely to have its direct replacement before anyone else.

4. A great team.
Nothing is more annoying than speaking to a representative that doesn't know, doesn't care or can't be bothered. Our staff are passionate about mobile technology, well trained and informed plus they all get real hands on experience with the majority of devices. We're available to help by phone, email or livechat and are committed to ensure that you get the right phone for you, not the one that is easiest for them to sell. Our management team provide strong guidance, direction and have extensive knowledge of the telecommunications industry; from hardware engineering through to network configuration and billing, so we have the tools to ensure that you get the very most from your buying experience. We all look forward to working with you to help you make your next mobile investment the best one.

5. Customer feedback.
Don't just take our word that MobiCity is the mobile destination for online mobile phone shopping. Below are our customer feedback ratings graphed out. As you can see, over 86% of customers rate our website and service 4/5 or higher. We encourage you to leave your rating in the aftersales feedback form after you checkout and once your item ships.

There's plenty more reasons you should choose MobiCity but why not visit the links below to see feedback and real-time conversations with current and prospective customers here -

Whirlpool Forum - MobiCity Thread
WOMOW - Word Of Mouth On the Web
Alexa - Website ranking and rating portal
Google Maps - Local Business Centre